Is 'the customer always right' wrong?

No.

The customer is always right. Period.

The customer pays for a service and that service is bound under the terms and conditions of the company providing the service.

If the company does not protect itself from the litigious claims made by customers, well that is its problem.

The company is wrong to try and put the 'customer is always right' mantra just to create pressures on its employees without protecting them.

And this applies also to the free-continuous-beta development services.

------------------
This is a reply to an article featured on reddit. Once you see the big picture everything else is clearer. Nice try though.